Orders are shipped within 1-5 business days from when the order is placed. Once an order ships, you will be notified by email. Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on those days. Our fulfillment warehouse takes into consideration many different shipping carriers and chooses the most efficient and cost effective carrier algorithmically. The route and estimated time given to ship your product is not a delivery guarantee from the time you place your order, and we are not responsible if the delivery time is extended after the order ships. After an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement. If the carrier is noncompliant during a damage claim, you may reach out to us at email@example.com to possibly take further action, but no further action is guaranteed. If an order is returned as undeliverable, a refund will be given minus the cost of shipping.
Refund and Return Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Downloaded digital products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will send you further instructions on how to exchange your product(s).
To return your product, you should mail your product to: 2932 N Eagle Rd. #101 Meridian ID 83646
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.